Privacy Policy
Last Updated: May 15, 2026
Introduction
At CyberHub Pro ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming center, use our services, or interact with our website.
Please read this Privacy Policy carefully. By accessing our facility, using our services, or visiting our website, you acknowledge that you have read, understood, and agree to be bound by the terms described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for membership or create an account
- Make a reservation or book gaming sessions
- Sign up for tournaments or special events
- Subscribe to our newsletter or promotional communications
- Contact our customer service team
- Complete surveys or provide feedback
This information may include:
- Name, email address, phone number, and postal address
- Date of birth (for age verification purposes)
- Payment information (processed through secure third-party payment processors)
- Gaming preferences and history
- Profile pictures or avatars (if you choose to provide them)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
- General geographic location (based on IP address)
Facility Usage Information
When you visit our physical location, we may collect:
- Entry and exit times
- Equipment usage data
- Session duration and frequency
- CCTV footage (for security purposes)
How We Use Your Information
We use the information we collect for various business and operational purposes, including:
- Providing Services: To process reservations, manage your account, facilitate gaming sessions, and deliver the services you request.
- Improving User Experience: To understand how users interact with our facilities and website, identify usage trends, and enhance our offerings.
- Communication: To respond to inquiries, send administrative notifications, provide updates about your membership, and deliver marketing communications (if you've opted in).
- Personalization: To customize your experience, recommend content, and offer promotions that may interest you.
- Security and Safety: To protect our users, staff, and property, detect and prevent fraud, and ensure compliance with our terms of service.
- Business Operations: To manage our business, perform analytics, and comply with legal obligations.
Information Sharing and Disclosure
We may share your information with the following categories of recipients:
- Service Providers: We work with third-party vendors who provide services such as payment processing, IT support, marketing assistance, and customer service. These providers have access to your information only to perform these tasks on our behalf.
- Business Partners: With your consent, we may share information with gaming publishers, tournament organizers, or sponsors to facilitate your participation in events.
- Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business Transfers: If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for any other purpose disclosed to you with your consent.
We do not sell, rent, or lease your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and staff training.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information in certain circumstances.
- Restriction: Request that we restrict processing of your information.
- Data Portability: Request a copy of your information in a structured, commonly used, and machine-readable format.
- Objection: Object to processing of your information for certain purposes.
To exercise these rights, please contact us using the information provided at the end of this policy. Please note that these rights may be subject to limitations as provided by applicable law.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Following the unsubscribe instructions in any marketing email we send
- Updating your communication preferences in your account settings
- Contacting us directly with your request
Please note that even if you opt out of marketing communications, you may still receive administrative communications regarding your account or services.
Children's Privacy
Our services are not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.
If you believe we have inadvertently collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country of residence.
When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, regardless of where it is processed.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated revision date.
We encourage you to review this policy whenever you access our services to stay informed about our information practices.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
CyberHub Pro
5619 Sunset Boulevard
Los Angeles, CA 90028, USA
Email:
[email protected]
Phone: +1 (323) 789-4162
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.